Privacy Policy

Information we collect

We collect the following when you use Paraplex:

• Account details, such as your name, email address and contact information.
• The questions, prompts and documents you submit to the product.
• Usage and device data, such as your IP address, browser type and how you use the product.
• Cookie data, as described in the section on cookies below.

How we use your information

• To run the service and answer your queries.
• To maintain, secure and improve the product and your experience of it.
• To understand how the product is used.
• To send service updates and respond to support requests.
• To prevent fraud and misuse.
• To meet our legal obligations.

Who we share it with

We share information only where needed:

• With service providers that help us run the product, including hosting, AI model and email delivery providers.
• With authorities, where the law requires it.
• With a successor, if the business is transferred or acquired.
• With others, where you have given your consent.

Your documents and client confidentiality

You are responsible for making sure you have the right to submit any material you upload or type into Paraplex, including material that relates to your clients.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences such as light or dark mode, and understand usage. You can control cookies through your browser settings.

Security

We use reasonable security measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We keep the questions, prompts and documents you submit only for as long as they are needed to provide the service to you.

We keep other information, such as your account details, for as long as we need it to run your account and meet our legal obligations.

Your rights

You can ask us to give you access to your information, correct it, delete it, or stop processing it. To make a request, contact us using the details below.

Children

Paraplex is built for legal professionals and is not intended for children. If we learn that we have collected a child's information, we will delete it.

Changes to this policy

We will post any changes on this page. Continuing to use Paraplex after a change means you accept the updated policy.